If you cannot login to your account, contact IT support at email@example.com. Please include a phone number. Do not attempt to use the Microsoft password reset. This feature does not work and we will not be able to contact you.
Your username will be the same as your LOLA login. It will follow the format below, but may have a number at the end.
Username: LOLA Username@my.solacc.edu (please see example below)
Default password: Last four characters of the LOLA ID + $ + First four charters of LOLA user name
LOLA username: alexandersmith
LOLA ID: L007895656
E-mail address/login name will be: firstname.lastname@example.org
Default password will be: 5656$alex